Frequently asked questions
FAQ
Do you have a question? Check if the answer is already waiting for you! We have compiled the most frequently asked questions from our customers in our FAQ section.
If you cannot find the information you need here, you can always contact us – we will be happy to help. We regularly update this section to make it as helpful as possible for you.
Products and services
FarmaProm creates modern technological solutions for the pharmaceutical market. Since 2006, it has been connecting drug manufacturers, wholesalers, pharmacies, and the medical community. It specializes in mobile and web applications, CRM, SFA, BI, data warehouses, and analytical and consulting services.
FarmaProm products and services are targeted to:
– Pharmaceutical companies (manufacturers)
– Pharmacies and pharmacy chains
– Pharmaceutical wholesalers
– Doctors and the medical community
FarmaProm offers, among other things:
– CRM (customer relationship management)
– SFA (sales force automation)
– BI (business intelligence, analytics)
– Data warehouses
– Databases of doctors and pharmacies
– Systems for order processing, targeting
FarmaProm provides:
– Automation of the ordering process
– Order status monitoring
– Access to offers from manufacturers and wholesalers
– Contact databases
– CRM modules (web and mobile)
– Ability to compare prices and verify disc
Wholesalers benefit from:
– Integration with the ordering systems of most manufacturers
– Access to thousands of pharmacies and pharmacy chains
– Increased business opportunities through efficient service and communication
FarmaProm provides:
– Tools for sales, analysis, and performance management
– CRM and SFA solutions
– Advanced data analytics
– Databases of doctors and pharmacies
– Marketing and consulting services
Yes – doctors can register in our database to:
– Receive up-to-date industry information
– Give consent to be contacted by medical representatives
– Manage their consent online
This is an interactive map of Poland that allows you to view the number of doctors and pharmacies broken down by specialty and province. The data is regularly updated.
FarmaProm has earned the trust of representatives from companies such as Dom Leków, IBSA Poland, Super-Pharm, ePGF, Viatris, and Vipharm. Customers appreciate:
– Flexibility of solutions
– High data quality
– Intuitive application
– Exemplary service and support
– Ability to personalize systems
About us
“Together we create the future”. We believe that cooperation based on trust and technology can improve access to medicines and the functioning of the entire pharmaceutical industry in Poland.
Our activities are based on five key values:
– Development – continuous improvement of ourselves and our tools,
– Responsibility – keeping our word and acting with integrity,
– Quality – co-created by the team and constantly improved,
– Openness – to people, ideas, and change,
– Help – engaging in social activities and supporting others.
We are involved in social initiatives such as the Teddy Bear Run, Christmas auctions, sports events (FarmaFit x Strava), and environmental activities. We organize charity collections, promote good, and encourage our team to help others.
FarmaProm operates in four locations in Poland: Krakow, Poznań, Warsaw, and Mysłowice. The headquarters are located in a new office at 43 Radzikowskiego Street in Krakow.
Currently, the FarmaProm team consists of over 190 specialists – analysts, programmers, consultants, project managers, and pharmaceutical market experts.
Key milestones:
2006 – establishment of the company and implementation of the first SFA and CRM solutions,
2010 – development of mobile and CRM applications for medical representatives,
2012–2015 – expansion of the offer to include doctor databases, analytics, market segmentation, and the Apteka IT platform,
2019–2024 – development of data warehouses, remote functions, machine learning, and artificial intelligence.
– In 2024, we handled over 12 million orders placed by pharmacies,
– Our database contains over 118,000 doctors and 12,500 pharmacies,
– We work with over 200 pharmaceutical manufacturers and all major wholesalers in Poland.
We believe that it is worth getting involved in activities that benefit others. We organize and support charitable activities such as: the Teddy Bear Run, tree planting, bottle cap collection, animal welfare, Christmas auctions, as well as team sports initiatives such as FarmaFit x STRAVA.
Work
FarmaProm is constantly growing – current job offers and information about the organizational culture can be found on the company’s website or social media profiles.
FarmaProm is a work environment that combines modern technologies with a friendly atmosphere and a very open team. We work in four locations – Krakow, Warsaw, Poznań, and Mysłowice – building solutions for the pharmaceutical and medical sectors. We enjoy working together, focus on development, and care for each other.
The recruitment process consists of several stages:
– CV and contact – after analyzing your application, we may contact you by phone,
– Recruitment meeting – you will meet the team leader and recruiter, and we will talk about your skills, experience, and expectations,
– Trial day – if necessary, we will invite you for a trial day so that you can get to know the team and how we work,
– Feedback – regardless of the outcome, we always provide feedback.
New team members emphasize the friendliness, relaxed atmosphere, and support they received during the interview stage. Many of them point out their positive impressions of the trial day and the opportunity to get to know the team before starting work.
We offer a wide range of benefits, including:
– additional days off (including birthday leave),
– flexible working hours,
– medical care,
– sports package,
– training budget and access to new technologies,
– referral bonus system,
– team-building events and internal incentive campaigns (e.g., achievement puzzles).
We encourage you to send us your resume – we regularly review submitted applications and contact people whose skills may be useful to our teams. FarmaProm has many departments and opportunities, and recruitment is sometimes open informally.
FarmaProm is a place where we combine work on modern solutions with a positive atmosphere and a focus on cooperation. We work at a realistic pace, appreciate people, and grow together. If you value people, technology, and meaningful work, you’ll enjoy being here.
Contact
You can contact us by phone, email, or via the contact form available on our website. We respond to all questions as quickly as possible.
Our head office is located in Krakow. You can contact us at the following numbers:
+48 (12) 446 64 20
+48 (12) 290 99 00
Email address: biuro@farmaprom.pl
You can contact us by phone, email, or via the contact form available on our website. We respond to all inquiries as quickly as possible.
The FarmaProm Helpdesk is open Monday through Friday from 8:00 a.m. to 8:00 p.m. For users of our solutions, it is a quick way to get technical support and answers to questions. Email the Helpdesk: helpdesk@farmaprom.pl.
Our analysis department is located in Poznań at ul. Kasztelańska 37.
Phone number for the analysis department: +48 (12) 446 66 35
The Medical Databases department is located in Warsaw at ul. Topiel 23. You can contact us:
by phone: +48 728 550 805 or +48 696 008 965
by email: bazadanych@farmaprom.pl
The Pharmacy Platform team works in Mysłowice at ul. Bolesława Prusa 97.
Contact by phone: +48 (12) 446 64 28
Support team email: pomoc.apteka@farmaprom.pl
Yes, we have four locations in Poland: Krakow, Poznan, Warsaw, and Mysłowice. However, we encourage you to contact us by phone or email before your visit.
You can find the contact form on our website in the Contact tab. It is a quick and convenient way to leave a message, and we will get back to you as soon as possible.
The FarmaProm Helpdesk is open Monday through Friday from 8:00 a.m. to 8:00 p.m. During this time, you can count on quick technical support, answers to your questions, and assistance with the day-to-day operation of our systems.
FarmaProm AI
FarmaProm AI is a new stage in the development of FarmaProm – a company that has been successfully digitally integrating the Polish pharmaceutical market for nearly two decades. It is a vision of the future in which artificial intelligence supports sales, data analysis, and customer service processes in the pharmaceutical sector.
Want to know more? Visit www.farmaprom.pl/ai
FarmaProm AI’s vision is an “higher, further, more” approach – striving for development through the responsible use of artificial intelligence, high quality technology, and data security. The company is consistently building a future based on trust and expertise.
Want to know more? Visit www.farmaprom.pl/ai
FarmaProm introduces AI solutions in a thoughtful and safe manner. Each algorithm undergoes multi-stage verification and analysis, including compliance with legal regulations. An example of an implemented feature is the “Where to get the Order” option in the FarmaProm mobile app, which optimizes the work of thousands of medical and pharmaceutical representatives.
Want to know more? Visit www.farmaprom.pl/ai
Data security is one of the cornerstones of FarmaProm’s business. All AI models created by the company undergo detailed testing and analysis to ensure their stability, compliance with regulations, and complete user security.
Want to know more? Visit www.farmaprom.pl/ai
“AI with responsibility” is FarmaProm’s operating philosophy, which assumes that artificial intelligence should be implemented prudently, with respect for the law and ethics. The company focuses on thoroughness and maturity in technological decisions, avoiding haste and superficial solutions.
Want to know more? Visit www.farmaprom.pl/ai
AI synergy in pharmacy involves combining knowledge of market needs, technological experience, and effective data management. FarmaProm works with global technology leaders such as Google to create solutions that truly support the digital integration of the pharmaceutical sector in Poland.
Want to know more? Visit www.farmaprom.pl/ai
FarmaProm strives to provide the market with new products and services based on artificial intelligence. The goal is to further digitize the pharmaceutical market in Poland and create tools that streamline the daily work of medical representatives, pharmacists, and manufacturers.
Want to know more? Visit www.farmaprom.pl/ai